Tablet Edition for iPad FAQs | Tablet Edition for Android FAQs

Tablet Edition for iPad FAQs


Tablet Edition for iPad Overview

Q: What impact will Apple’s iOS9 Upgrade have on my app?
A: Apple have released their new iPad and iPhone operating system, iOS9.
If you choose to upgrade your device to iOS9, you will notice some small changes when accessing the Herald Sun app. These include:

  1. Newsstand, where you currently access The Herald Sun app, will be a folder.
  2. Your iPad app will appear as an icon, as shown below.
  3. You will have the option of moving the Herald Sun app icon out of the Newsstand folder by clicking on it and dragging it onto your home screen. This will make it quicker and easier for you to launch your app each day.

You may continue to enjoy all the features of the Herald Sun Tablet and Mobile Editions, including access to everything you love about the paper, plus interactive puzzles, photo galleries, full screen videos and the latest news.

Q: What is the Herald Sun Tablet Edition for iPad?
A: The Herald Sun Tablet Edition for iPad is a great way to access everything you love about the paper, plus interactive puzzles, photo galleries, full screen videos and the latest news. And it’s all updated overnight with a new Tablet Edition, every day. Subscribe today and download the app to access our Tablet Edition.

Q: How much does the Herald Sun Tablet Edition for iPad cost?
A: If you are already a Herald Sun+ Member, your membership includes unrestricted access to the Herald Sun Tablet Edition for iPad. You can access the Tablet Edition for iPad by entering your login details within the app. The Herald Sun Tablet Edition for iPad is free to download, but you will need to subscribe in order to have full access. If you’re not yet a subscriber, click here to learn more about our special offers.
When considering the price of the Tablet Edition for iPad, remember to consider data costs. These costs are dependent on how you download content, and whether you use a Wi-Fi connection or a mobile network connection. Contact your ISP or mobile network provider for actual costs. We recommend downloading the content via your Wi-Fi.

Using the Tablet Edition for iPad

Q: How do I access the Tablet Edition for iPad?
You will need to download the Herald Sun app from the App Store first.
Then once you’ve downloaded the Herald Sun app, you’ll find it in your Newsstand folder (located your iPad’s  home screen). Open the Newsstand folder and open the Herald Sun app to access the Tablet Edition for iPad.
When you tap on an article, you will be prompted to login or subscribe in order to get full access to the Tablet Edition for iPad. If you’re already a subscriber, simply enter in your News Account user name and password to start enjoying your Tablet Edition for iPad.

Q: How do I access the sections within the Tablet Edition for iPad? (eg. Entertainment)?
A: To access the articles and sections in Herald Sun Tablet Edition for iPad, just tap on “Content” in the bottom left hand corner of the page. From here you will be presented with a menu from which you can select the sections you want such as news, sports, entertainment, etc. You can also access the sections by swiping through from the Front Page.

Q: Where can I find my favourite lift outs from the paper in the Tablet Edition for iPad?
A: Just tap on the “Content” menu and scroll through the sections to find the lift-out available for that day’s Tablet Edition for iPad. You can find Taste, Escape and many other popular sections and lift-outs in the Tablet Edition for iPad on the same day they’re published in the paper.

Q: I’m not getting new editions. What do I need to do to ensure I receive them?
To ensure that you receive the latest Tablet Edition for iPad of the paper, you’ll need to do the following…
Upon opening the app for the first time, you’ll need to accept “Push Notifications” to automatically receive the daily editions overnight. To confirm or change your response, visit your iPad’s settings page, select “Notification Centre”, choose the Herald Sun app, and ensure that the “Badge App Icon” and “Show in Notification Centre” items are on, that is the button is showing as green.
You’ll also need to leave your tablet connected overnight to the internet through Wi-Fi.

Q: Are there crossword and sudoku puzzles available in the Tablet Edition for iPad?
A: Yes, if you’re a subscriber, you can play interactive games like quick crossword and sudoku in the Herald Sun Tablet Edition for iPad.
Note : You need to be connected to the internet to start playing these games. Once you have started to play a puzzle however, that puzzle is then available offline.

Q: Where is my Digital Print Edition?
A: The Digital Print Edition, where you can access the paper, on your tablet, exactly as it is printed, can be accessed through the “Editions” menu in the bottom left hand corner of the Tablet Edition for iPad, then tap on “Digital Print Edition”.

Q: Can I access the Tablet Edition for iPad when I’m not connected to the Internet?
A: The Herald Sun Tablet Edition for iPad is designed for offline browsing – meaning once you’ve downloaded the day’s edition, you can read the edition wherever you go without a Wi-Fi or mobile internet connection.
Note : Some sections including those containing live content, such as videos, latest news and live scores, will still require a network connection. You’ll also need to have subscribed to access the articles in this Tablet Edition for iPad.

Q: How often is the Herald Sun Tablet Edition for iPad updated?
A: Just like the daily paper, a new edition of the Herald Sun Tablet Edition for iPad is available every day. And of course, the Live News will update constantly throughout the day as news breaks.
Note : You must be a subscriber in order to access the articles and sections featured in this Tablet Edition for iPad.

Q: How do I change the font size?
A: You can increase or decrease the font size for each article. To make the font larger or smaller, just tap “Settings” at the bottom right of the page, then tap ‘font size’ to adjust the size. When you tap this you can use the + and - buttons to alter the text to your preferred size. This setting will save across articles until you change it.

Q: Can I view the Herald Sun Tablet Edition for iPad in either portrait or landscape mode?
A: The Herald Sun Tablet Edition for iPad has been designed to be viewed either in a landscape aspect or portrait aspect. So you get to choose what feels most comfortable.

Q: Sometimes, I have to wait for the video to play. Why is this?
A: Wait time for a video to start playing depends on the length of the video – the video player needs to buffer enough footage before it can start playing. Buffering time is also affected by the available bandwidth of your Wi-Fi or mobile connection.
Note : Some of our content may not be viewable or accessible from outside of Australia.

Access through an iTunes Subscription

Q: I have questions regarding the renewal or cancellation of my subscription through iTunes, what should I do?
A: We recommend that you investigate your iTunes subscription query directly with iTunes at https://www.apple.com/au/support/itunes/contact/

Q. What do I get as part of the Full Digital Access offer available through the Tablet Edition for iPad?
A. If you have an iTunes subscription to the Herald Sun Tablet Edition for iPad or have subscribed directly through the Tablet Edition for iPad, you can also opt to get unrestricted access across your devices to heraldsun.com.au and the Herald Sun mobile site, at no extra cost, by creating a News Account either immediately after the iTunes subscription process or at a later time.
You can sign-up for full digital access across your devices, by tapping on the “Settings” menu in the bottom right hand side of the page, then tap on "Sign Up for Full Digital Access". Then simply follow the prompts.

Q. Why do I need to provide additional information after I sign up for my iTunes subscription?
A. As an iTunes subscriber to the Herald Sun Tablet Edition for iPad, you get an option to sign up for full digital access to heraldsun.com.au across all of your devices. To get access, you need to create a News Account, which requires some extra information.

Q. What additional information do I need to provide to get this complimentary digital access?
A. You will need to provide your first name, last name, email address and post code. You will also need to create a password for your News Account.

Q. Is there any additional cost to get this digital access?
A. No. There is no additional payment needed for linking your account to a News account. You will continue to be billed for your access via iTunes in the same way.

Q. Once I’ve provided my details, how do I gain access to heraldsun.com.au?
A. Once you’ve signed up for full digital access within the Tablet Edition for iPad, you can use the email address and password you’ve provided to login to the Herald Sun websites and mobile sites. You’ll find the login prompt in the navigation menu of the desktop and mobile sites.
Note : Some of our content may not be viewable or accessible from outside of Australia.

Tablet Edition for iPad Support & Feedback

Q: My app keeps crashing when I try to download new content. What can I do?
A: If the app is crashing it may be due to a number of reasons. Having several apps running at the same time can put a strain on your device's memory. You can close all your background apps and free up memory by powering off your device and then turning it back on again. If this doesn't resolve the crashing issue, please refer to "What can I do if my app isn’t working"

Q: What can I do if my app isn’t working?
A: Your app may not be working for a number of reasons. To resolve, please try the following:

  1. Check you have downloaded the latest app update (visit the iTunes App Store, click on “Updates” from the navigation and for The Advertiser app select “UPDATE”).
  2. If that does not work, you may delete and reinstall the app by pressing the icon until it wiggles and clicking on the 'x' that appears on the app icon. Return to the app store and re-download the app. As the Herald Sun iOS App is free there are no additional charges during this step.
  3. Check your Operating System is current. The Herald Sun app is supported by iOS8.0 and above. To update visit “Settings” and select “Software Update” and if available, select “Install Now”.

If you are still experiencing difficulties, please contact customer support.

Q: Why can’t I see any ads and my content does not appear properly?
A: If you are unable to see ads or your content does not appear properly, you may have an ad blocker installed. To remove visit “Settings”, “Safari” and then “Content Blockers” will appear if you have any enabled. To remove, click on “Content Blockers” and toggle from On to Off.

Q: How do I provide you with feedback?
A: To tell us what you think about the Herald Sun iOS App, simply use the feedback link which is available from the help menu located in the bottom right of the App.

Tablet Edition for Android FAQs

Tablet Edition for Android Overview

Q: What is the Herald Sun Tablet Edition for Android?
A: The Herald Sun Tablet Edition for Android is a great way to access everything you love about the paper, plus interactive puzzles, photo galleries and videos. And it’s all updated overnight with a new Tablet Edition for Android, every day. Subscribe today and download the app to access our Tablet Edition for Android.

Q: How much does the Herald Sun Tablet Edition for Android cost?
A: If you are already a Herald Sun+ Member, your membership includes unrestricted access to the Herald Sun Tablet Edition for Android. You can access the Tablet Edition for Android by entering your login details within the app.
The Herald Sun Tablet Edition for Android is free to download, but you will need to subscribe in order to have full access. If you’re not yet a subscriber, click here to learn more about our special offers.
When considering the price of the Tablet Edition for Android, remember to consider data costs. These costs are dependent on how you download content, and whether you use a Wi-Fi connection or a mobile network connection. Contact your ISP or mobile network provider for actual costs. We recommend downloading the content via your Wi-Fi.

Using the Digital Edition

Q: How do I access the Tablet Edition for Android?
You will need to download the Herald Sun app from the Google Play Store first.
Then once you’ve downloaded the Herald Sun app, you will find the Herald Sun in your list of applications. You will see an icon for it on the screen of the device (phone or tablet). Open the app to access Herald Sun’s Tablet Edition for Android.
When you tap on an article, you will be prompted to login or subscribe in order to get full access to the Tablet Edition for Android. If you’re already a subscriber, simply enter in your News Account user name and password to start enjoying your Tablet Edition for Android.

Q: How do I access the sections within the Tablet Edition for Android? (eg. Entertainment)?
A: To access the articles and sections in the Herald Sun Tablet Edition for iPad, just tap on “Content” in the bottom left hand corner of the page. From here you will be presented with a menu from which you can select the sections you want such as news, sports, entertainment, etc. You can also access the sections by swiping through from the Front Page.

Q: Where can I find my favourite sections from the paper in the Tablet Edition for Android?
A: Just tap on the “Content” menu and scroll through the sections to find the lift-out available for that day’s Tablet Edition for iPad. You can find Taste, Escape and many other popular sections and lift-outs in the Tablet Edition for iPad on the same day they’re published in the paper.

Q: I’m not getting new editions. What do I need to do to ensure I receive them?
To ensure that you automatically receive the latest Tablet Edition for Android of the paper on your Android tablet, you’ll need to leave your tablet connected overnight to the internet via Wi-Fi. Android smartphones, on the other hand, will need to download the Tablet Edition for Android manually.

Q: Are there crossword and sudoku puzzles available in the Tablet Edition for Android?
A: Yes, if you’re a subscriber, you can play interactive games like quick crossword and sudoku in the Herald Sun Tablet Edition for Android.
Note : You need to be connected to the internet to start playing these games. Once you have started to play a puzzle however, that puzzle is then available offline.

Q: Where is my Digital Print Edition?
A: The Digital Print Edition, where you can access the paper, on your tablet, exactly as it is printed, can be accessed through the “Editions” menu in the bottom left hand corner of the Tablet Edition for iPad, then tap on “Digital Print Edition”.

Q: Can I access the Tablet Edition for Android when I’m not connected to the Internet?
A: The Herald Sun Tablet Edition for Android is designed for offline browsing – meaning once you’ve downloaded the day’s edition, you can read the edition wherever you go without a Wi-Fi or mobile internet connection.
Note: Some sections including those containing live content, such as videos, will still require a network connection. You’ll also need to have subscribed to access the articles in this Tablet Edition for Android.

Q: How often is the Herald Sun Tablet Edition for Android updated?
A: Just like the daily paper, a new edition of the Herald Sun Tablet Edition for Android is available every day. It can automatically be updated overnight with the latest edition if you leave your device connected to wi-fi overnight and your auto-notifications for the Herald Sun app remain “on”.
Note : You must be a subscriber in order to access the articles and sections featured in this Tablet Edition for Android.

Q: How do I change the font size?
A: You can increase or decrease the font size for each article. To make the font larger or smaller, visit the settings menu found on the top right hand corner of the application. This setting will save across articles until you change it.

Q: Can I view the Herald Sun Tablet Edition for Android in either portrait or landscape mode?
A: The Herald Sun Tablet Edition for Android has been designed to be viewed either in a landscape aspect or portrait aspect. So you get to choose what feels most comfortable.

Q: Sometimes, I have to wait for the video to play. Why is this?
A: Wait time for a video to start playing depends on the length of the video – the video player needs to buffer enough footage before it can start playing. Buffering time is also affected by the available bandwidth of your Wi-Fi or mobile connection.
Note : Some of our content may not be viewable or accessible from outside of Australia.

Tablet Edition for Android Support & Feedback

Q: My app keeps crashing when I try to download new content. What can I do?
A: If the app is crashing it may be due to a number of reasons. Having several apps running at the same time can put a strain on your device's memory. You can close all your background apps and free up memory by powering off your device and then turning it back on again. If this doesn't resolve the crashing issue, please refer to "What can I do if my app isn’t working"

Q: What can I do if my app isn’t working?
A: Your app may not be working for a number of reasons. To resolve, please try the following:

  1. Check you have downloaded the latest app update. Visit the Play Store, and visit My Apps to check for updates.
  2. If that does not work, you may delete and reinstall the app by visiting the Play Store, clicking Apps, then All, scroll to App and click on it to uninstall. Return to the app store and reinstall the app. As the Herald Sun Android App is free there are no additional charges during this step.
  3. Check your Operating System is current. The Herald Sun app is supported by Android 4.3 and above. To check your Operating System, visit “Settings” then select “About device” and refer to the Android version listed. To update, click on “Software update” and “Update Now”.

If you are still experiencing difficulties, please contact customer support.

Q: How do I provide you with feedback?
A: To tell us what you think about The Herald Sun Android App, simply use the feedback link which is available from the help menu located in the bottom right of the App.

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